Frequently Asked Questions

1. What products does Linora offer?

Linora offers women’s fashion and accessories, including shirts, knitwear, trousers, cardigans, scarves, and other seasonal wardrobe essentials.

2. Where do you ship?

We currently ship to the United States and selected international destinations. Shipping availability may vary depending on the delivery address and carrier coverage.

3. How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders are not processed on weekends or public holidays.

4. How long does shipping take?

Estimated delivery times are:

• United States: 5–10 business days
• Selected international destinations: 7–15 business days

Delivery times are estimates only and may vary depending on location, carrier service, customs processing, or seasonal demand.

5. How can I track my order?

If tracking is available for your shipment, a shipping confirmation email may be sent once your order has been dispatched. Tracking updates depend on the shipping carrier and destination.

6. How do I know if my order was placed successfully?

After placing an order, you should receive an order confirmation email at the email address provided during checkout. If you do not receive a confirmation, please contact us at linora@linoralabel.com.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at linora@linoralabel.com.

We will do our best to assist, but we cannot guarantee changes or cancellations once an order has been processed or shipped.

8. What payment methods do you accept?

Available payment methods will be displayed at checkout. Orders will only be processed after payment has been successfully authorized.

9. Is my payment information secure?

We take reasonable measures to help protect customer information. Payments made through our website may be processed by secure third-party payment providers.

10. What is your return policy?

Returns are accepted within 14 days of delivery, provided the item is unused, unworn, unwashed, and in its original condition with tags and packaging attached.

For full details, please review our Refund Policy.

11. Are any items non-returnable?

Yes. Final sale items, clearance items, gift cards, and items marked as non-returnable are not eligible for return or refund.

12. How do I request a return?

To request a return, please email linora@linoralabel.com within 14 days of delivery and include:

• Your order number
• The email address used for the purchase
• The item(s) you wish to return
• The reason for the return

Our team will review your request and provide instructions if your return is approved.

13. Who pays for return shipping?

Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.

14. What if I receive a damaged, defective, or incorrect item?

Please contact us within 7 days of delivery at linora@linoralabel.com and include your order number along with clear photos of the item and packaging. We will review the issue and assist you as quickly as possible.

15. When will I receive my refund?

If your return is approved after inspection, refunds will be issued to the original payment method within 5–10 business days. The time it takes for the refund to appear may vary depending on your payment provider or financial institution.

16. Do you offer exchanges?

We do not offer direct exchanges at this time. If you would like a different item, please return the original item in accordance with our Refund Policy and place a new order.

17. Do I need an account to place an order?

Customers may place orders using the checkout process available on the website. Account features may be available for order management, saved addresses, and purchase history.

18. What if I entered the wrong shipping address?

Customers are responsible for providing accurate shipping information at checkout. If an order is delayed, returned, or undeliverable due to an incorrect or incomplete address, additional shipping charges may apply.

19. Are customs duties or import taxes included?

For international orders, customs duties, import taxes, and related fees, if applicable, are generally the responsibility of the customer unless otherwise stated at checkout.